Privacy Policy

Welcome to Pizza Ranch. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ranchs-spizza.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

By accessing or using our website, submitting an order, creating an account, or communicating with us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy applies to all users of the website located at ranchs-spizza.rest and any related services, sales, marketing, or events offered by Pizza Ranch.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. We provide pizza, food delivery, catering, and related dining services to our valued customers. For the purposes of this Privacy Policy, Pizza Ranch acts as the data controller responsible for your personal information collected through our website and services.

• Business Name: Pizza Ranch
• Website: ranchs-spizza.rest
• Email: [email protected]

If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided in the Contact Us section at the end of this document.

2. Information We Collect

We collect several types of information from and about users of our website and services, including information by which you may be personally identified, as well as non-personally identifiable information. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with personal information. This includes, but is not limited to:

• Identity Information: First name, last name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Information: Login credentials such as username and password when you register for an account on our website.
• Order Information: Details about the food items you order, special dietary requests, delivery instructions, and order history.
• Payment Information: Credit card details, debit card details, billing information, or other financial data necessary to process your payments. Please note that we use secure, third-party payment processors and do not store full payment card numbers on our servers.
• Communications: Any messages, feedback, complaints, or inquiries you send to us via email, contact forms, or other communication channels.
• Marketing Preferences: Your preferences in receiving marketing communications from us and your communication preferences.
• Loyalty Program Data: Information related to rewards points, promotions, or membership in any loyalty or rewards program we may offer.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and your visit through cookies, web beacons, pixels, log files, and other tracking technologies. This includes:

• Device Information: IP address, browser type, browser version, operating system, device type (mobile, tablet, desktop), unique device identifiers, and mobile network information.
• Usage Data: Pages visited on our website, time and date of your visit, time spent on each page, links clicked, referring URLs, and other diagnostic data about your browsing behavior.
• Location Data: General geographic location based on your IP address, or more precise location data if you grant permission through your device settings (for example, to enable nearby restaurant location services).
• Cookie Data: Information stored in cookies, session tokens, and similar tracking technologies as described further in our Cookie section below.
• Log Data: Server logs that record details such as your IP address, browser type, the pages you request, and any errors encountered.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect or log in to our website using a social media account (such as Facebook or Google), we may receive certain profile information such as your name, email address, and profile picture from that platform, subject to your privacy settings on that platform.
• Delivery and Logistics Partners: Information from third-party delivery platforms or logistics providers that we may partner with to fulfill your food orders.
• Payment Processors: Confirmation and transaction data from our payment service providers to verify that your payment has been processed successfully.
• Analytics Providers: Aggregated or anonymized data from analytics services that help us understand how users interact with our website.
• Advertising Partners: Information from advertising networks to help us deliver relevant advertisements and measure their effectiveness.

3. How We Use Your Information

Pizza Ranch uses the information we collect about you for a variety of legitimate business purposes. These purposes include:

3.1 Providing and Managing Our Services

• To process and fulfill your food orders, including delivery and pickup services.
• To manage your account and provide you with customer support.
• To send you order confirmations, receipts, updates, and relevant notifications about your orders.
• To administer loyalty programs, promotions, or contests you participate in.
• To process payments and prevent fraudulent transactions.

3.2 Improving Our Services

• To analyze usage patterns and trends to improve the functionality, layout, and content of our website.
• To conduct research and development to create new products, features, or services.
• To monitor and troubleshoot technical issues on our website.
• To gather feedback about your dining experience and use it to improve our menu and service quality.

3.3 Marketing and Communications

• To send you promotional materials, newsletters, special offers, and information about new menu items or events, where you have provided consent or where we have a legitimate interest in doing so.
• To personalize your experience on our website and present you with content and offers tailored to your preferences and order history.
• To deliver targeted advertisements through our website and third-party platforms.
• To measure the effectiveness of our marketing campaigns and optimize our advertising spend.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal processes, including those under the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA/CPRA), and other relevant United States federal and state laws.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, or safety of Pizza Ranch, our customers, employees, or others.
• To detect, investigate, and prevent fraudulent transactions, abuse, or other illegal activities.

4. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to unrelated third parties for their own commercial purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are given access to your personal information only as necessary to perform their functions and are contractually prohibited from using it for any other purpose. Our service providers include:

• Payment processing companies (e.g., credit card processors and digital wallet providers)
• Food delivery and logistics partners
• Cloud hosting and IT infrastructure providers
• Email service providers and communication platforms
• Website analytics and performance monitoring services
• Customer relationship management (CRM) software providers
• Marketing and advertising technology platforms
• Fraud detection and security services

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests from public authorities such as law enforcement agencies, courts, or government regulators. This includes situations where we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or other legal process;
• Protect and defend the rights or property of Pizza Ranch;
• Prevent or investigate possible wrongdoing in connection with our services;
• Protect the personal safety of users of our services or the public;
• Protect against legal liability.

4.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and will inform you of any choices you may have regarding your information.

4.4 Consent-Based Sharing

We may share your information with third parties when you have given us your explicit consent to do so, such as when you participate in a co-branded promotion or choose to share your experience on a third-party platform.

4.5 Aggregated and Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other business purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. A cookie is a small text file placed on your device when you visit a website.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies already stored on your device. Please note that if you disable certain cookies, some parts of our website may not function correctly.

For more detailed information about the cookies we use, the purposes for which we use them, and how to manage your preferences, please refer to our full Cookie Policy.

For users in California, you may also exercise your right to opt out of the sale or sharing of your personal information collected through cookies by using the "Do Not Sell or Share My Personal Information" link available on our website, in accordance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

6. Data Security

Pizza Ranch takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Access Controls: Access to personal information is restricted to employees, contractors, and service providers who need it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Regular Security Assessments: We conduct regular reviews of our information collection, storage, and processing practices and security measures to guard against unauthorized access.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in the event of a security breach, as required by applicable law.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your personal information has been compromised, please contact us immediately at [email protected].

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) and other applicable state privacy laws.

7.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as where we are required to retain data for legal or contractual reasons).
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller where technically feasible.
• Right to Opt Out of Marketing: You have the right to opt out of receiving promotional and marketing communications from us at any time.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know About Sale or Sharing: You have the right to know whether we sell or share your personal information with third parties and to whom.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. To exercise this right, please use the "Do Not Sell or Share My Personal Information" link on our website or contact us directly.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to only those purposes that are necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge you different prices, or provide a different level of service based on the exercise of your privacy rights.
• Shine the Light Law: California residents may also request information about our disclosure of personal information to third parties for direct marketing purposes under California Civil Code Section 1798.83.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: Through the contact form available at ranchs-spizza.rest

We will respond to your request within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded.

To protect your privacy and the security of your personal information, we may need to verify your identity before processing your request. We will only use the information provided in a verification request to verify your identity and authority to make the request.

You may designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require written permission from you authorizing the agent to submit requests on your behalf, or we may require you to verify your own identity with us directly.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. The specific retention periods we apply depend on the type of information and the purposes for which it is held:

When your personal information is no longer needed, we will securely delete or anonymize it. In some circumstances, we may retain personal information for longer periods where required by law, regulation, or legal proceedings.

9. Children's Privacy

Pizza Ranch's website and services are not directed to children under the age of 18. We do not knowingly collect, solicit, or process personal information from children under the age of 13 in the United States, in compliance with the Children's Online Privacy Protection Act (COPPA).

If we learn that we have inadvertently collected personal information from a child under the age of 13 without parental consent, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

We encourage parents and guardians to monitor their children's internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information on our website without parental permission.

10. International Data Transfers

Pizza Ranch is based in the United States. Our website and servers are operated within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our website and providing us with your information, you acknowledge that your personal information may be transferred to and processed in the United States. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable law.

If your personal information is transferred outside the United States, we will ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses, data processing agreements, or other legally recognized transfer mechanisms as required by applicable law.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, including social media platforms, delivery partner websites, and payment processors. These third-party websites are governed by their own privacy policies, which we strongly encourage you to review. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party websites or services.

The inclusion of a link to a third-party website does not imply our endorsement of that website or any association with its operators. If you click on a link to a third-party website, you do so at your own risk.

12. Your Choices and Opt-Out Options

We provide you with meaningful choices about how your personal information is used. Below is a summary of the choices available to you:

• Marketing Emails: You can opt out of receiving promotional emails from us by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].
• Push Notifications: If you have enabled push notifications on your device, you can disable them through your device settings at any time.
• Cookies: You can manage your cookie preferences through your browser settings or through our cookie preference center. See our Cookie Policy for more details.
• Do Not Track Signals: Some browsers transmit "Do Not Track" (DNT) signals to websites. Currently, our website does not respond to DNT signals. We will update this practice if and when a standard DNT protocol is established.
• Account Information: You may update or correct your account information at any time by logging into your account or contacting us directly.
• California Opt-Out: California residents can opt out of the sale or sharing of their personal information by contacting us or using the designated link on our website.

13. Applicable Laws and Regulatory Framework

Our privacy practices are governed by and comply with the following applicable laws and regulations:

• Federal Trade Commission Act (FTC Act): We adhere to the FTC's consumer protection standards, including its guidance on privacy, data security, and unfair or deceptive business practices.
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): We comply with the rights granted to California residents under the CCPA as amended by the CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under 13 and comply with COPPA requirements.
• CAN-SPAM Act: Our commercial email communications comply with the CAN-SPAM Act requirements, including providing clear opt-out mechanisms.
• Applicable State Privacy Laws: We monitor and comply with applicable privacy laws in states where we operate, including but not limited to those enacted in Virginia, Colorado, Connecticut, and other states that have enacted comprehensive consumer privacy legislation.

14. How to File a Complaint

If you are not satisfied with how we handle your personal information or your privacy rights request, you have the right to file a complaint with the relevant regulatory authority. In the United States, the following authorities handle privacy and consumer protection complaints:

14.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for enforcing consumer privacy and data security laws in the United States.

• Website: www.ftc.gov
• Complaint Portal: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

14.2 California Privacy Protection Agency (CPPA)

California residents may also file a complaint with the California Privacy Protection Agency, which is responsible for enforcing the CCPA/CPRA.

• Website: cppa.ca.gov

14.3 State Attorneys General

Residents of other states may file complaints with their respective State Attorney General's office regarding potential violations of state consumer protection and privacy laws.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly at [email protected] so that we have the opportunity to resolve your concern promptly and fairly.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes to this policy, we will:

• Post the updated Privacy Policy on this page with a new "Last Updated" date;
• Send you an email notification if the changes are material and we have your email address on file;
• Display a prominent notice on our website for a reasonable period after significant changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, please stop using our website and services.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below. We are committed to addressing your inquiries promptly and transparently.

When contacting us about your privacy rights or to submit a request, please provide sufficient information to allow us to verify your identity and understand the nature of your request. We will acknowledge receipt of your inquiry and endeavor to respond within the timeframes required by applicable law.

If you are a California resident and wish to exercise your rights under the CCPA/CPRA, please indicate this in your communication so that we can handle your request according to the applicable requirements.